6 Secrets to Being a Successful Property Manager

Property managers have a lot on their plate at any given time. There are the rental agreements to keep track of, the properties to market, the apartments to service, and the tenants to keep happy. And, that’s just in the morning. It is possible, however, to be a successful property manager with a few good tips.

1) Know what you’ve got. Understand and know your portfolio of properties inside and out. This means knowing both what they rent for but also the type of family or renter for whom they should be marketed. A high rise apartment in the city may not appeal to the family with small children just like the suburban apartment may not appeal to the Millennial. Also know the areas in which you have properties and what elements of those areas might be attractive for particular renters. Maybe one unit is near a commuter train station or another is in the heart of the arts district.

2) Provide great service. Nothing is more frustrating for a tenant with an emergency on a weekend who gets no response from their property manager. This does not mean that you need to be hooked to a phone 24/7, but it does mean that you need to have processes in place to ensure that issues are handled promptly and that residents are assured that you have heard their complaint and are working to fix it. Great service should not end once the tenant moves in. It should last for the entire relationship.

3) Use social media. Let social media work for you to help you find tenants, but also to help you maintain your good reputation. Keep tabs on the reviews of your business on social media and if you see problem areas, address them. You should also become familiar with SEO optimization, keywords, and other methods of getting your properties in front of eyes.

4) Maintain your properties. This will require investment on your part to maintain and in some cases, upgrade your properties. The flip side of this investment, however, is that it usually can command a higher rental price. Tenants want to live in safe, habitable places that have the usual modern conveniences and fit their lifestyle. If your properties are not meeting that requirement, it might be time to consider some investments. Similarly, it is always important to maintain properties up to the relevant code for your area. Failing to do so can create a huge liability later down the road.

5) Find and hire good people. Depending upon the number of properties that you have, you may not be able to wear all hats at the same time. If this is the case and you need to find additional help, screen very carefully for employees who share your vision of great customer service and who are ready to work with you. Often times, the person you hire may be the tenant’s only point of contact with your organization and you want it to be as positive as possible.

6) Retain good counsel. There are going to be issues that arise that are complex or can turn into potential liabilities that will require the advice and help of an attorney. It is inevitable and you should be prepared for it by retaining an attorney who understand the needs and issues facing property managers. It is also critical to have an attorney on your team to advise you of changes in regulations, state and federal laws, as well as tax code implications and similar legal issues.

Brian Chase has extensive experience representing and advising property managers through the various regulatory and liability issues that arise. He is ready to join your team and help make it as successful as possible. Contact him today to get started.

A Step-by-Step Guide to the Mobile Home Eviction Process in Florida

Florida is behind only Texas in having the highest number of mobile home parks in the nation. Given the high number of mobile homes being used as primary residences in Florida, it is not surprising that the state has a robust eviction process relating to mobile homes. As a landlord, it is imperative to understand the process of Florida mobile home eviction. Here are the steps which are applicable to individual tenants, occupants, and owners of mobile homes as well as the homes themselves from lots in a mobile home park (MHP) of ten lots or more:

1) Determine whether the grounds you are seeking to evict on are legal. Legal grounds to evict a tenant from a MHP include:

  • Non-payment of rent (including for the lot)
  • Violation of the rental agreement or the regulations and rules of the MHP
  • If the individual occupant, tenant, or owner is convicted of a crime and that crime’s nature is hazardous or detrimental to the health, safety, or welfare of other MHP residents
  • If the MHP elects to use the land for different purposes. Any other grounds should be vetted first with an attorney who is familiar with Florida mobile home evictions

2) Give notice. Once you have determined that you have legal grounds to evict, you must give written notice to the individual or owner of the mobile home, both by hand and by mail. Notice periods differ depending upon the reason for eviction. For non-payment of rent, you must give five days’ notice. You must give an additional five days’ response time for mailed notices. If the tenant pays even a partial amount towards the rent, you cannot proceed with the eviction.

For tenant criminal convictions, you must give the person you are seeking to evict seven days to leave. Similarly, for those who violate the MHP’s rules and regulations in such a way that endangers the safety, health, and property of other MHP owners or their enjoyment of their lot, again, you must give the individual seven days to leave. When the landowner is seeking to change the use of the land which would result in evictions, they must give six months’ notice.

3) File for eviction and get service. Once you have given notice, you may file for eviction with the clerk of court for the county in which the property is located. The tenant must be served with the notice of the eviction, which is usually done by the sheriff’s office or a private process server. If the server cannot make service after two attempts, they are allowed to serve notice by posting it to the door of the mobile home. In this situation, the clerk must also send the papers in the mail.

4) Wait for a response. The tenant is allowed five business days from the date they are served or the date the notice is posted, whichever is earlier, to respond to the eviction complaint with their defenses. The tenant must file their response with the court and send it to the MHP owner. If the tenant does not file a response, the court may grant the eviction without a hearing. Similarly, if the eviction is for non-payment of rent and the tenant does not pay in that time period, the court can grant the eviction without a hearing.

Given the heavy emphasis Florida law places on due process of mobile home tenants, landlords need qualified and skilled counsel who understands these eviction procedures and who is able to serve clients throughout Florida—not just in a single jurisdiction or county. Here at Atlas Law, that’s exactly what makes us different and makes us stand out from other real estate and eviction lawyers. We serve ALL Florida jurisdictions, whereas other firms and lawyers only serve the jurisdiction they are in. If you are a landlord looking to evict a mobile home tenant, your first and only call should be to Atlas Law today.  

5 Reasons Why a Landlord Should Never Resort to “Self-Help” Practices

In Florida, many landlord/tenant agreements include wording that is there to allow ‘self-help’ practices. Most commonly, these are evictions due to non-payment, which the landlord can complete without ever involving the courts. While this type of wording is found in many contracts for both residential and commercial agreements, it is never actually in the best interest of the landlord to engage in this type of practice.

There are so many restrictions on the self-help requirements, and the courts so often look negatively on this practice, that it backfires on the landlords in most situations. The following are some of the most significant reasons why a landlord should never resort to self-help practices:

Can Delay an Eviction

Many landlords take steps like turning off utilities or changing locks as part of their self-help process. If the tenant files a complaint against you for this practice, and the courts determine that you didn’t have the right to do this, it can significantly delay the eviction process. Many tenants are very familiar with how to manipulate the system to stay in a property for extended periods of time without paying, so never take any actions like this, which could cause significant delays.

Exposes You to Risk of Countersuit

If your tenant feels intimidated or harassed because of actions you have taken, you are exposed to a countersuit. Depending on the actions you take, and the sympathies of the judge in your case, it could cost you a significant amount of money. At the very least, it can make it so you have no choice but to waste time and money just to work your way through the countersuit.

Can Give You a Bad Reputation

Most people looking to rent residential or commercial space really don’t understand what self-help practices are, and that they can in some cases be legal. Tenants often write reviews on popular websites about their experiences with landlords. If they write that you forced them out of their home without even going through the courts, it can make future tenants look to another property.

You Could Face Jail Time

Believe it or not, there have been landlords who have actually had to go to jail because of their actions. Even if you are very confident that you are justified in taking these types of actions, the courts rarely see it this way. If they feel you’ve taken things too far, you could end up spending several days or even weeks in jail!

Getting Legal Help is Very Affordable

Last, but certainly not least, is the fact that it is so affordable to have an attorney help you with any evictions that are necessary. Contact Atlas Law to get an estimate on the costs associated with an eviction based on your unique situation. We advocate for landlords in Florida, and would be honored to fight for your rights.

The Right Way to Evict a Defaulting Commercial Tenant in Florida

Renting commercial space to a tenant is a great way to make money in Florida. Whether you are renting an unused portion of your commercial property, or you purchase commercial property exclusively to rent it out to tenants, it is important to ensure you are receiving the promised payments from the tenants. If a commercial tenant in Florida is defaulting on their agreement, you may need to evict them.

Evicting commercial tenants is not the same as residential tenants. The laws in Florida respect the fact that commercial tenants are fiscally aware of the agreements they are signing, which in many cases can give the landlords the ability to evict defaulting tenants more easily than it would be to evict a residential tenant. That being said, however, it is still necessary to take the proper steps to avoid delays and other complications.

Giving Sufficient Notice

Once a commercial tenant has defaulted on their payments, you must give them a minimum of three days’ notice before beginning the eviction proceedings (for evictions not related to payments, fifteen days’ notice is usually necessary). The notice should be in written form, and ideally should be delivered via certified mail so you have proof that the notice was given.

Unlawful Detainer Complaint

Once that notice period has passed, filing an eviction complaint is the next step. This complaint should be filed with the local state court in which the property in question exists. In addition to filing it with the courts, it should be served to the tenant.

Wait for a Response

Once the tenant has been served, they have five days in which to respond to the complaint. They can respond by filing an answer, issuing a counterclaim, or by exiting the commercial property. If they fail to respond at all, the tenant automatically loses the case.

Make Your Case

If the tenant does file an answer or counterclaim, the courts will set up a date, usually a few weeks in the future, when everyone must come in and state their case. In the vast majority of these types of cases, it will be heard by a judge, though in some rare circumstances a jury may be brought in.

Enforce the Judge’s Ruling

If the judge agrees with you that the tenant did not make their required payments, he or she will make the ruling that the tenant must leave. If the tenant doesn’t vacate the premises within a reasonable amount of time (a day or two) then you can have the courts enforce the ruling, which is when the police can forcibly remove them, at which time you can begin the process of finding a new tenant.

Don’t Attempt to Handle it On Your Own

While these types of cases seem quite simple on the surface, there are many little things that can go wrong. If the paperwork is not completed correctly, the notices aren’t served properly, or the tenant has a solid argument as to why they haven’t made their payments, it can cause significant delays. Contact Atlas Law to discuss your options, and let us help you through the commercial eviction process.